Return Policy
NO RETURNS ACCEPTED!!!
All sales on Coverlelo.com are final. We do not accept returns under any circumstances once an order has been placed and dispatched.
We encourage you to review product details, sizes, and compatibility carefully before placing your order. If you have any questions before purchasing, our support team is always happy to help.
Exchange Policy
We want every customer to receive exactly what they ordered — in perfect condition. Exchanges are available exclusively in the following situations:
- Wrong Product Received
If we shipped you an incorrect item that doesn’t match your order.
- Defective Product Received
If the product arrives damaged or with a manufacturing defect.
How to request an exchange?
Follow these steps to raise an exchange request with us:
1 Record an Unboxing Video
For defective products, you must record a clear video while opening the package the moment you receive it. This is mandatory for defect claims to be processed.
For defective products, you must record a clear video while opening the package the moment you receive it. This is mandatory for defect claims to be processed.
2 Contact Our Support Team
Reach out to us within 48 hours of delivery via email or WhatsApp with your order number and a description of the issue.
3 Share Your Evidence
Send the unboxing video (for defective items) or photos of the wrong product received, along with your order ID.
4 We’ll Take It From There
Once verified, we’ll arrange a replacement and coordinate pickup/delivery at no additional cost to you.